Head of Communications and Digital

Hours: 37.5 per week. 9am – 5pm (some unsocial hours will be required- TOIL provided)
Contract Type: Permanent
Base: Home Based – with some travel around the UK
Accountable to: Chief Officer – Corporate Resources and Technology
Salary: £38,000 to £42,000
Holidays: 24 days per annum (plus Bank and Public Holidays)

About the role

The Head of Communications and Digital will form part of the TuVida Leadership Team and will provide leadership expertise and direction to TuVida’s communications, marketing and digital work across the UK. The role will work alongside the Chief Officers Group (COG) to develop and implement a communication strategy with a focus on internal communications, service marketing, digital infrastructure and strategic stakeholder engagement.

Main aims of the post

Following our recent rebrand, this role will help us embed our brand across the UK, supporting our operational and commercial teams to develop our offer to commissioners, funders and key stakeholders, working to develop TuVida’s offer to carers and those with care needs ensuring that our engagement in key areas is strategic, consistent and industry leading.

The Head of Communications and Digital will lead the development of the TuVida employer brand, developing what it means to work for TuVida and leading our external and internal marketing and communications, highlighting TuVida as an employer of choice.

This role will support and deliver the operational communications alongside a small team, working with a motivated group of communication ambassadors across the organisation. You will use your skills, experience and knowledge to empower, up skill, support and deliver our internal communications, through and with your colleagues.

The role will support and develop internal and external relations by co-ordinating the delivery of communications activities across a range of areas including broad-based internal communications, press, crisis response statements, public relations, and marketing.

Scope and accountability – The Post-Holder will:

  • Consult on, develop and deliver a Communication Strategy and plan for TuVida
  • Forward plan and prioritise your own workload and work with other team members to ensure delivery of agreed objectives and timetabled work
  • Use own initiative in relation to delivery of your work, problem solving and decision making with a high level of autonomy, referring complex issues to COG or the nominated member for their area of work
  • Be responsible for managing relationships and communicating with staff at all levels of TuVida
  • Demonstrate and Promote the impact our services achieve in order to maintain and increase funding, invite and retain effective partnerships and attract quality candidates for staff and volunteer vacancies.
  • Manage external relationships as required by members of COG
  • Oversee the communications team and prioritise the development and delivery of internal and external comms objectives, in-line with the Communications Strategy and wider TuVida Strategy
  • Be instrumental and proactive in supporting a positive culture within the comms team and the wider TuVida environment
  • Develop and manage appropriate external relationships and provide communications and engagement support and advice to senior members of staff within the organisation
  • Undertake learning and development relevant for growth within the role.

Person specification:


  • Level 5 CIM/CIPR qualification OR a degree in a communications or marketing related subject
  • A proven track record in marketing and communications management (minimum three years)
  • Experience leading a team creating copy and visual content for a variety of audiences
  • Excellent I.T. skills and familiar with the use of CRM and CMS databases
  • A proven track-record in generating voluntary income through marketing and communications
  • Experience building, managing and developing relationships with key stakeholders including media
  • Highly organised with good attention to detail
  • Excellent written and verbal communication skills


  • A proven track record in marketing and communications management in the voluntary sector
  • Knowledge of best practice within the charity sector generally and, particularly changes to marketing and communications legislation and codes of practice
  • Willingness to travel across the region on a regular basis.

Applying for this role

If you wish to apply for this role, please submit an up to date CV, along with a short covering letter (maximum 2 pages) outlining your reasons for applying for the role and your relevant skills and experience to [email protected]