Alert Monitoring Administrator

  • Full time role at 37.5 hours – Monday to Friday 9am-5pm with 30 minutes lunch (unpaid)
  • Annual salary £17,375k per annum
  • Office based, location RM6 4YG
  • 20 days annual leave plus banks holidays per annum
  • Fixed term contract for 9 month period (maternity cover), with potential to permanent role

Full training will be given on the systems listed below.  

Principal duties/responsibilities will include:

Webroster – Care Monitoring System

  • Monitor all incoming alerts on Webroster system
  • Contact staff members to confirm any missed visits
  • Escalate issues with staff visits to appropriate Line Manager(s)
  • Run reports of missed alerts from Webroster and analyse data
  • Share reports and analysis with Line Manager
  • Issue password reset requests
  • Keep log of issues with system and share with Line Manager


  • General administration to support the Corporate Services Administrator/Manager.
  • Provide admin support to the South Region alongside and in the absence of the Corporate Services Administrator.
  • Answering telephone calls, and effectively dealing with messages, queries and requests
Candidate skills 

Applicants must have a strong work ethic, be a team player with positive attitude, be professional, approachable and committed to delivering sound support on a daily basis, as well as being:

  • IT literate, confident learning new systems. Competent in Microsoft Office and related programmes
  • Able to work well under pressure, be organised and have a good eye for detail
  • Able to work to deadlines and with confidentiality at all times
  • Able to communicate effectively 
  • Demonstrate high levels of customer service
  • Able to follow TuVida’s Code of Conduct and work within the philosophy, policies and procedures of the organisation
  • Able to comply with the Health & Safety at Work Act 1974 and with TuVida, paying particularly attention to the reporting of dangerous situations
  • Respectful of the personal choice and lifestyles of colleagues, carers and people with care needs, ensuring that Equal Opportunity principles are applied at all times
    About TuVida

    We are an organisation led by our culture and values.  Our expectation is that all employees will adhere to behaviours that demonstrate these values in everything they do and all decisions they make.  No matter what role an employee holds in the organisation, we expect them to operate with compassion for our customers and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust…always challenging practice or behaviour that compromises the reputation or values in any way. 

    To apply for this role

    Please send your cv and a brief explanation as why you are applying for this role to [email protected]