Quality Quality standards At TuVida we have a clear focus: to provide individualised help to people who need it, in ways that make their lives better. We're absolutely committed to providing the best quality of service. How do we ensure quality? We put you first We ensure that your care and support is appropriate to your needs and preferences. Our services are flexible, so we can respond to any changing priorities you may have. We listen and improve. We want you to have the best possible experience with TuVida, which is why we always welcome feedback. Your views are really important to help ensure we can continuously improve and shape our current and future services. You can always talk to us – and we will always listen. Feedback is used to: Understand where our services are being provided to your satisfaction Provide positive feedback to our staff Influence our organisational and service development Inform our quality assurance programme You can provide feedback at any time either by emailing us at [email protected], or requesting a hard copy feedback form from any one of our local offices. We also hold regular client and carer surveys where we invite people who use our services to comment on how we're doing, plus we always welcome reviews on our Facebook page. To find out more about how to send us feedback, as well as how we use it, take a look at our Compliments & Complaints Policy & Procedure. We employ caring, capable staff. Our care workers are DBS checked. They will take the time to get to know you and other members of your family as part of their professional role. We value and respect everyone we care for. Our staff are highly skilled with a wealth of experience, supported by a rigorous recruitment and ongoing training programme. We deliver specialised care in areas such as autism, dementia and palliative care. We're registered with the Care Quality Commission (CQC) The CQC has rated us 'GOOD' in all assessed areas. This means the service we provide is performing well and meeting the CQC's expectations. You can view the reports from our most recent inspections in the table below: TuVida Berkshire (formerly known as Reading Crossroads) Rated GOOD. Read the report (published 17 February 2018). TuVida Buckinghamshire (formerly known as Carers Trust Thames) Rated GOOD. Read the report for our Central & South Bucks office (published 30 June 2017). Read the report for our North Bucks and Milton Keynes office (published 22 April 2017). TuVida East Midlands (formerly known as Carers Trust East Midlands and Crossroads Care North Nottinghamshire) Rated GOOD. Read the report for our Nottingham office (published 24 January 2020). Read the report for our North Notts office (published 26 January 2018). TuVida Essex (formerly known as Carers Trust EHHR) Rated GOOD. Read the report (published 12 February 2019). TuVida London (formerly known as Carers Trust Thames) Previously rated GOOD. Currently awaiting inspection. TuVida Yorkshire (formerly known as Harrogate & Craven Crossroads - Caring for Carers) Rated GOOD. Read the report (published 31 January 2020). TuVida West Sussex (formerly known as Crossroads Care South Central) Rated GOOD. Read the report (published 30 July 2019).