E-Rostering Officer

Location: Nottingham Road, Mansfield, Nottinghamshire, NG18 1BN

Hours: Mon – Fri between the hours of 09.00 – 17.30 - Ability to participate on call duties at evenings and weekends to be agreed.

Salary: £20,000 per year

 

About TuVida

We place a high priority on working with staff to recognise their skills and increase their professionalism - including, very importantly, their sense of their own value.

Although they often work alone, staff are never unsupported. They are members of teams who take part in development programmes and can expect focused support and encouragement from their managers.

There's lots of scope here for hard-working, ambitious people who care - we are a well-established and growing charity, with national and local presence.

Benefits of working for us

• Paid Holiday pro rata
• Statuary sick pay
• Company pension after 3 months if you earn above the threshold
• Mandatory and enhancement training
• Access to your own online roster
• A role that offers further career opportunities and qualifications (Diplomas)
• Work mobile phone, equipped with work email
• Employee assistance programme which gives advice and support with work or personal issues
• Able to access the blue light discount card which can be used at major retailers

What you will be doing as an E-Rostering Officer with TuVida

This role plays a major role in creating a positive experience for our clients and front line staff.  The e-Rosterer will schedule all visits to our clients and monitor such things as geographical distance between calls and travel time allocation.  This role will be responsible and accountable for planning and organising our staff rota’s, and be the first point of contact if staff members require assistance with the logistics of their role.  The e-Rosterer will be familiar with our workforce planning, preparing and sharing work force planning information across their team.

• The E-Rosterer will be a TuVida Ambassador offering an excellent customer centred experience in all direct dealings with clients.
• Have an ability to adapt style and approach to whoever is on the phone/email/’chatnow’ function  - dealing with general queries relating to rostering – this will include some case management when dealing with general customer queries, but will require the e-Rosterer to signpost to the right people and departments when queries relate to non-roster issues. 
• Capacity assessment and management– providing capacity data for each service on a daily basis
• Support new employees with introduction to the rostering process during and following shadowing and induction
• Deal with short term and sudden sickness of staff requiring urgent cover – ensure all necessary individuals are kept informed
• Allocate call times and place staff to ensure consistency of service to our clients
• Set up new customers with all relevant information, rate sheets, care plans, risk assessments - all uploaded onto the system, and set up rotas for forward planning.
• Report any potential  safeguarding issues within the designated area to the relevant Care Quality & Compliance Officer
• Ensure that the environment is safe for the front line care staff by using risk assessment information when rostering work (e.g. identifying risks such as allergies to animals)

What are we looking for in our E-Rostering Officer?

• Experience in a customer service environment
• Ideally experience in scheduling – use of roster systems
• Ideally experience in the Care Sector or the voluntary sector
• Excellent communication and interpersonal skills.

 

For more information or to apply for this role please send your cv to [email protected]